Refund policy

Last updated: October 13, 2026

At Calmoo, we want you and your little one to enjoy creative moments with your Calmoo Glow Board. If you are not completely satisfied with your purchase, we are here to help make things right. Please review our policy below regarding returns, refunds, and replacements.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • All included accessories, such as the stand, drawing pens, and cleaning cloths, must be returned with the Glow Board.
  • You must provide a receipt or proof of purchase (such as your Calmoo order confirmation number).

2. Return Exclusions

Returns must meet the unused-condition requirements above:

  • Used products cannot be returned unless verified to be defective upon arrival.
  • Items that show signs of wear, customer damage, or missing parts or accessories are not eligible for a refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong product, contact us immediately at getcalmoo@gmail.com within 48 hours of delivery.

To help us resolve the issue swiftly, please include:

  1. Your order number.
  2. A brief explanation of the problem.
  3. Clear photos or a short video showing the defect, damage, or shipping packaging.

Once verified, we will dispatch a brand-new replacement completely free of charge or issue a full refund to your original payment method.

4. How to Initiate a Return

  1. Contact our customer support team at getcalmoo@gmail.com with your order number and reason for return.
  2. If your return is accepted, we will provide you with the return shipping address and instructions on how to send your package.
  3. Items sent back to us without first requesting a return will not be accepted.
  4. Return Shipping Costs: Unless the item arrived damaged or defective, the customer is responsible for covering return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds & Processing

  • Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be automatically processed to your original method of payment within 5–10 business days.
  • Note: Processing times may vary depending on your bank or credit card provider. If you have not received your refund after 10 business days from approval, please contact your financial institution prior to reaching back out to us.

6. Order Cancellations

If you wish to cancel an order, please email getcalmoo@gmail.com within 6 hours of placing it. Once an order has entered processing or has been dispatched from our fulfillment center, it cannot be canceled and must follow the standard return procedure.