Shipping policy


Shipping Policy

Last updated: September 2026

At Calmoo, we are committed to providing reliable, transparent, and prompt delivery services for parents worldwide. Please read our shipping terms and delivery conditions below.

1. Free Worldwide Shipping

We are proud to offer Free Tracked Worldwide Shipping on all orders. There are no surprise shipping fees, handling surcharges, or hidden checkout costs.

2. Order Processing & Dispatch

  • All orders are processed, packed, and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Orders placed over weekends or during major holidays will begin processing on the following business day.

  • Once your parcel is scanned into the carrier logistics network, you will automatically receive an email containing your tracking number and a direct tracking link.

3. Estimated Delivery Times

Transit windows begin after the order has cleared processing and been handed to the carrier. Typical delivery timeframes are outlined below:

Destination Estimated Transit Time Primary Carrier Line
United States 7–15 business days TDPacket / USPS Partner Line
Canada 7–15 business days Canada Post / International Line
United Kingdom & Europe 7–14 business days Royal Mail / Regional Postal Line
Australia & New Zealand 8–16 business days Australia Post / Direct Line
Rest of the World 10–18 business days Standard International Tracked Line
Please note: Transit times are estimates and may occasionally vary slightly due to seasonal logistics volume, bad weather, or local customs processing.

4. Tracking Your Order

Every order includes 24/7 end-to-end online tracking.

  • You will receive a tracking link via email as soon as your label is generated.

  • It may take 24–48 hours after dispatch for the tracking status to update on the carrier's portal.

  • You can also monitor your package directly through our store's dedicated Track Your Order page using your order number and email address.

5. Customs, Taxes, and Import Duties

  • For major destinations (including the United States), packages clear customs smoothly without additional import charges.

  • For international destinations where import duties or local VAT may apply, the recipient is responsible for any local customs fees levied by the destination country's government.

6. Incorrect Address & Delivery Re-routing

  • Customers are responsible for providing an accurate and complete delivery address at checkout (including apartment, suite, or unit numbers).

  • If you notice an error in your shipping details, contact us immediately at support@calmoo.com within 12 hours of purchase. Once an order has been dispatched, we cannot re-route or alter the delivery address.

  • Calmoo is not liable for packages marked as undeliverable or returned due to incorrect or incomplete shipping information provided at checkout.

7. Damaged, Lost, or Delayed Packages

Your purchase is covered by the Calmoo Delivery Guarantee:

  • Damaged in Transit: If your package arrives with physical damage affecting the product, photograph the packaging and product immediately and email support@calmoo.com within 48 hours of delivery. We will arrange a free replacement right away.

  • Lost Parcels: If your tracking number shows no movement for more than 10 consecutive business days beyond the standard delivery window, please contact our support team. We will open an investigation with the carrier and issue an immediate replacement or full refund if the parcel is deemed lost.